Booking Terms

Bookings
We understand that from time to time situations arise that require an amendment or a cancellation of a booking.

Cancellations made greater than 7 days before arrival date will be given a refund less a $30 cancellation fee.

Cancellations made less than 7 days before arrival will forfeit the total booking amount and will not receive any refund.

If guest fail to arrive or do not stay the full number of booked nights no refund will be provided.

Cancellations due to special circumstances or COVID
Where guests are unable to travel due to unique circumstances such as a family emergency, illness or enforced travel restrictions related to COVID the following applies:
*A full refund is offered on bookings where guests are able to provide seven days’ notice.
*A change of date is offered on bookings where guests are unable to travel with changes permitted up to and including the day of arrival.

Self-isolation and quarantine
Guests are not permitted to self-isolate or quarantine for any period of time at the Cliff House. If you are subject to a direction from the government or a health authority to self-isolate or quarantine prior to arriving at the Cliff House your booking must be cancelled. If the government issues a quarantine or self-isolation direction to you during your stay with us you will be required to leave and find alternative accommodation.

Cancellations
To cancel your booking with the same booking channel that it was originally made:
*Direct to the owners and operators at www.cliffhouse.com.au, phone 1300 851 726 or email enquiry@cliffhouse.com.au
*Or at booking.com

Date changes
Amendments to booking can be made more than 7 days prior to your arrival and will incur a $30 administration fee. Amendments cannot be made less than 7 days prior to your arrival date unless it is a unique circumstance or COVID related.

Payments
Twenty per cent of the total amount of accommodation is charged at the time of booking. Credit card details are to be provided as security for all bookings. We also reserve the right to request a copy of your current drivers licence as further security.


Check-in and check-out
Our check in time is 2pm and check out is 10am, however you may take residence earlier if your apartment has been serviced. Later check out times may also be available only if the apartment is free that day. Please contact us if you wish to vary your check-in and check-out times. Requests for early check-ins and late check-outs will be subject to availability and cannot be guaranteed.