No payment will be accepted until you have accepted these Terms and Conditions and agreed to the Waiver and Release by selecting the check box.
Detourist requires debit or credit card details and 100% payment at the time of booking to secure said booking.
Detourist Activities are all-weather activities. No cancellations will be accepted due to wet or windy weather.
Detourist reserves the right to cancel or alter any Detourist Activity (including the itinerary) at any time due to unforeseen circumstances, including (amongst other unforeseen circumstances) illness, operator/tour guide availability, adverse weather or vehicle mechanical failure. In the event a cancellation by Detourist occurs, Detourist will have discretion to offer a refund (at all, in part, or in full) or to offer credit to be used for a Detourist Activity to be redeemed at a mutually agreeable time and date, but no later than 3 months of the cancellation, to the full extent permissible under the Australian Consumer Law.
Detourist reserves the right to cancel a tour at any time, or stop a participant from participating in a Detourist Activity if:
the tour guides reasonable instructions or directions are not being followed by a participant,
a participant behaves in a violent, hostile, aggressive manner or otherwise behaves in a manner that endangers the safety of other participants or the tour guide,
a participant is, in the opinion of the tour guide, considered to be adversely affected by drugs or alcohol,
a participant fails to register whether online or on paper in accordance with Detourist’s COVID-19 registration procedures.
In the event of the customer cancelling a booking the following refund policy applies:
all cancellations must be made in writing
at least 30 days’ notice must be given for any cancellation with a 100% refund or credit, otherwise a 50% cancellation fee will be incurred
100% cancellation fee will apply to cancellations within 48 hours of departure time
100% cancellation fee will apply where a participant fails to show for a Detourist Activity.
Detourist Activities prices do not include meals. Water is provided and food may be purchased at local shops by participants at their own cost, or participants can bring their own food (with the exception of alcohol).
All bookings are subject to availability at the time of making the booking.
The cost of a Detourist Activity is a set price and is subject to a maximum of four (4) passengers. Kids must be over the age of 8.
This set price is based upon pick up and drop off within a 15 km radius from Gosford.
There is a maximum of four (4) participants per booking (dependent on availability for each Detourist Activity). For larger groups, that is, more than four participants, please Contact Detourist to discuss requirements and make arrangements.